What word didn’t you understand?

“No action is required on your part.”

This is plain English, I think. Only two words with more than one syllable. Seven words total. This is why it astonishes me that we receive a ticket from someone telling us they don’t understand and asking what they need to do. Is it that they are surprised they have to do nothing, that they don’t believe us, or that they truly don’t understand a simple sentence? I hesitate to claim the latter as the explanation but in reality, it does seem to be that way. How do these people manage to get through a day without killing themselves in some tragically humorous way?

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