If you refuse to listen to us after asking how to solve a problem, then bitch at us because “our” application – which is not “ours”, genius, something the giant COPYRIGHT notice at the bottom of the application clearly states – is broken because you can’t use a singular function you’d like us to believe you’ve used before but clearly have not since otherwise we wouldn’t have had to tell you how to get into it in the first place, tell us about some hugely convoluted series of steps you took to get around the problem instead of the single step we gave you, and then tell us our support is “poor” because you didn’t like our answer and chose not to do what we told you to based on our much higher level of experience with the application in question….
…don’t expect a lot of sympathy from us. If you then follow it up with a snide comment about how you “hope [we] have other skills” because in your esteemed opinion we shouldn’t be in the business of giving valid answers to technical issues….
…you’re not even going to receive a response to that bullshit.
Know why? There are other clients who will actually take the advice we’re giving them based on our being in tech support forever, because unlike you, we know what the fuck we’re talking about and those others know that when we say “do xyz”, doing xyz will solve their issue.
But hey, you know everything anyway, so why are you asking us for help in the first place?