Rolling with it
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Tag Archives: Geek stuff
How to piss off tech support, part infinity
When you are contacting us for support, because you’re working on a site for one of our clients, here are some tips on how to piss off the very people you’re asking for help. Open a ticket saying you can’t … Continue reading
Why, why, why?
Why must people be so freaking rude? Let’s assume some things here: let’s assume you’ve been a client for quite some time, that you know how we operate, that every single issue you’ve ever raised has been addressed, and that … Continue reading
What word didn’t you understand?
“No action is required on your part.” This is plain English, I think. Only two words with more than one syllable. Seven words total. This is why it astonishes me that we receive a ticket from someone telling us they … Continue reading
Technical difficulties
So I had a post – or, rather, two posts – for the past two days. Mangled. So a little back in time work is underway. With pictures! They’ll appear in their proper places before this one, which should freak … Continue reading
Lessons not learned (Or, why my dogs are smarter than some of our clients)
I don’t mind helping people learn new things. During my college days, I used to tutor people in various subjects, and one of my instructors tried pretty hard to get me to change over to an education major. No thanks. … Continue reading
Embracing your inner geek
Some days, that’s what it feels like. Especially days where you put seven servers online at once, bringing your total to thirteen in the past six days. And when you have to do the year end inventory audit plus trace … Continue reading
Says it all
I think it’s time to start handing these out when people display that they are indeed acting in a manner that is not in the realm of generally acceptable polite societal interactions.
Just once
Just once, for a day, or perhaps two, I’d like to sit people down in our seats and have them try to do the job we do. That includes the hundred little things a day behind the scenes that keeps … Continue reading
Evening commute
Another trip to the NOC today. Unfortunately, during rush hour. But someone has to go and get the new cage prepped to move gear in, and since we keep tripping one of the big breakers to a circuit feeding multiple … Continue reading
So you want to be a geek
Generally, being a geek is not a bad job, even with the snotty people or those who are intentionally obtuse (for instance, those who ignore, three times, the very direct statement “You do not have to make any changes.”). For … Continue reading