Tag Archives: work

How to piss off tech support, part infinity

When you are contacting us for support, because you’re working on a site for one of our clients, here are some tips on how to piss off the very people you’re asking for help. Open a ticket saying you can’t … Continue reading

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What word didn’t you understand?

“No action is required on your part.” This is plain English, I think. Only two words with more than one syllable. Seven words total. This is why it astonishes me that we receive a ticket from someone telling us they … Continue reading

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Tales from the trenches

I told myself when I started the previous incarnation of this blog that I’d try to avoid talking about work at all. But quite frankly, sometimes the only way to vent about something or share a funny story with other … Continue reading

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Worm poop

Mom had been out of town for the weekend, off gallivanting in another state. When she got back, she couldn’t resist opening one of the boxes of worm poop to take a look. It looks, I told her, as she … Continue reading

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Frosty mornings

Our freeze/no-freeze/frost overnight betting pool – wouldn’t you love to be the weather person, where you really don’t need to get it right, ever? – turned out to be frost. I stepped outside with my sister as she was getting … Continue reading

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Lessons not learned (Or, why my dogs are smarter than some of our clients)

I don’t mind helping people learn new things. During my college days, I used to tutor people in various subjects, and one of my instructors tried pretty hard to get me to change over to an education major. No thanks. … Continue reading

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Embracing your inner geek

Some days, that’s what it feels like. Especially days where you put seven servers online at once, bringing your total to thirteen in the past six days. And when you have to do the year end inventory audit plus trace … Continue reading

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Says it all

I think it’s time to start handing these out when people display that they are indeed acting in a manner that is not in the realm of generally acceptable polite societal interactions.

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Just once

Just once, for a day, or perhaps two, I’d like to sit people down in our seats and have them try to do the job we do. That includes the hundred little things a day behind the scenes that keeps … Continue reading

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So you want to be a geek

Generally, being a geek is not a bad job, even with the snotty people or those who are intentionally obtuse (for instance, those who ignore, three times, the very direct statement “You do not have to make any changes.”). For … Continue reading

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