Why must people be so freaking rude? Let’s assume some things here: let’s assume you’ve been a client for quite some time, that you know how we operate, that every single issue you’ve ever raised has been addressed, and that we’ve gone outside the normal bounds of technical support to assist you. Let’s assume that . . . → Read More: Why, why, why?
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“No action is required on your part.” This is plain English, I think. Only two words with more than one syllable. Seven words total. This is why it astonishes me that we receive a ticket from someone telling us they don’t understand and asking what they need to do. Is it that they are surprised . . . → Read More: What word didn’t you understand? So I had a post – or, rather, two posts – for the past two days. Mangled. So a little back in time work is underway. With pictures! They’ll appear in their proper places before this one, which should freak some people out. Temporal, man! Unlike tempura, which is infinitely tastier. I don’t mind helping people learn new things. During my college days, I used to tutor people in various subjects, and one of my instructors tried pretty hard to get me to change over to an education major. No thanks. What I do mind, however, is people who refuse to even attempt to do anything . . . → Read More: Lessons not learned (Or, why my dogs are smarter than some of our clients) Some days, that’s what it feels like. Especially days where you put seven servers online at once, bringing your total to thirteen in the past six days. And when you have to do the year end inventory audit plus trace wires to make sure everything is labeled properly. Your inner geek can surely make your . . . → Read More: Embracing your inner geek I think it’s time to start handing these out when people display that they are indeed acting in a manner that is not in the realm of generally acceptable polite societal interactions. Just once, for a day, or perhaps two, I’d like to sit people down in our seats and have them try to do the job we do. That includes the hundred little things a day behind the scenes that keeps intact their ability to get the latest forwarded LOLOMGBBQ!!!111!1 emails as well as keeps up . . . → Read More: Just once Another trip to the NOC today. Unfortunately, during rush hour. But someone has to go and get the new cage prepped to move gear in, and since we keep tripping one of the big breakers to a circuit feeding multiple racks, the sooner that’s complete, the better. Yours truly gets to move 27 servers, a . . . → Read More: Evening commute Generally, being a geek is not a bad job, even with the snotty people or those who are intentionally obtuse (for instance, those who ignore, three times, the very direct statement “You do not have to make any changes.”). For the most part, people are happy that you’re there, and glad that you know how . . . → Read More: So you want to be a geek “Where are yooooouuuuuu?” asks one of my loyal, even if slightly deranged, handful of readers. Well. I’ve been busy with work-related stuff, trying to get some things done for the end of the year. I’ve also been dealing with a couple of the absolutely, without a doubt, unquestionably dumbest, rudest people I have ever had . . . → Read More: Hi, stranger |
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