The reluctance of idiots

It’s absolutely mindboggling to me that some people will complain about the same problem over and over – despite the fact that it can be shown there is no problem – and then refuse, again and again, to provide even a snippet of the information we require to begin to troubleshoot (even when we know, from checking system logs, that there is no problem) or to find out how they’re going about getting what they need. One would think these people would get the picture eventually, but over and over we have to repeat ourselves. It’s hard to fathom going through life like these people must go through life.