Poking along on dialup does a couple of things, really. It offers a lesson in patience, for one, but it also affords one the opportunity to reflect on the miracle that allows some people to get through their day to day lives without accidentally killing themselves or someone else through sheer stupidity.
Like the guy who told us he couldn’t access his account and complaining that he was “losing listeners”, but provided no details as to what his issue was. He then wrote back to us to cancel after being provided with his access details again, telling us he was “dissatisfied” that we were not going to set up his site for him because he was paying a per month fee for hosting and a per month fee for domain registration.
There are two things wrong with this picture. Well, more than that, but there are two that jump right out at us. First, it’s a brand new domain. Just how many visitors are you losing, exactly, to a domain that did not even exist before you ordered it? And secondly, just what part of the FAQ or the terms or the invoice did you fail to grasp that indicated domain fees are done on an annual basis? All of them, apparently. I won’t even get into the fact that we don’t do design or setups and don’t say anywhere that we do, or tell you that your local fifth grader could design your site for you for the fee you’re paying each month, because it won’t be done by a pro at that rate – or that you could just install a ready-made app right from the control panel of the account, so all you have to do is click the mouse a couple of times and then start typing up whatever inane crap you’re going to put out there for the world to see.
My favorite type of person, though, are those with signatures in their emails indicating their association with the IT world. Like the latest one I just closed out, who wrote in to cancel because they were having issues retrieving their email (although the logs showed that email was delivering quite nicely, thank you). He complained that they had written in a few days prior “with no resolution”. A check of the previous ticket shows that yep, it was responded, and we asked some followup questions. All of this from someone whose signature read “IT – Systems Administration”. Now, if it were me – and I’m just tossing this out there for consideration, mind you – if I achieved some lofty position in IT based on years of toil, and I contacted a vendor about an issue related to email, I’d probably use an email address I knew I could check. Say, one not at the domain I’m writing in about. Because then I wouldn’t need to bitch at the vendor about not receiving a response just because I was a complete dumbass for using an address at that domain. But hey, that’s just me. What the hell do I know.
In other news, today will be the first real yard work day around here, now that the old place is finished completely. That’s after I sign off on some paperwork at the accountant’s office, ship a motherboard back to the vendor as a DOA, and other assorted business things. At least the moving is finished, thankfully. I hate the process. But I love this particular result.