How to irritate tech support

One in a never-ending series.

1. Open a ticket whining that your site is down, and that there have been no visitors in an hour.

Your main problem here is that we have access to the monitoring reports, which show no issues, and access to your site’s logs which not only show continuous, unbroken traffic to the site, but shows you logging right in the site yourself – multiple times – in the same “hour” that you’re claiming the site has been down. If you’re going to try to exaggerate, or just lie outright, as least make a tiny effort instead of tossing something our way that can be debunked in the span of less than two minutes.

2. Whine that where you used to receive a couple hundred pieces of spam a day, you’re now receiving next to none.

Your main problem here is that you’re a dumbass: no one wants to actively collect spam except those people running honeypots. You are not one of these people. The single largest group of tickets we receive in any given day revolves around email. A large portion of that subset of tickets revolves around ways of reducing spam. We do quite a lot of continual adjustments to the filters we have at the network and server level because all your neighbors on that same server do not share in your perverse need to feel important because some spambag sends junk to your domain. I have never, in all my years of being in the tech field, found anyone who ever wanted more spam and not less. Telling us that our quality has “deteriorated” because your ego requires that you collect junk mail wins you no points.

3. Threaten any sort of legal nonsense when your site is down. Because you allowed your domain to expire.

Your main problem is that I despise it when people do that sort of thing. It’s pretty much a one way ticket to getting your account terminated instantly for being a douchebag.

There is a reason that a lot of tech people burn out and seek other fields. The 85% of people that are nice and civil when they contact support for anything are far outweighed by the 15% who are rude, clueless asshats when contacting support for something.

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