What can I say?

Except that there are people on this planet who, had evolution worked differently, would be eaten by feral bears. And some of them deserve it.

Let me give anyone who stumbles across this site some advice from your friendly tech support people. You are not helping yourself if you become hysterical. You are not helping yourself when you do not answer the questions we’re asking, or make answering those questions a long, drawn out affair, requiring us to ask you the same questions in a slightly different manner so you will shit out another clue for us. You are not helping yourself by claiming you’re losing a billion dollars per nanosecond because the application on your site hasn’t been updated in literally a dozen years and it’s broken – keep in mind that we can see the amount of traffic your site receives, and you’re lying to us, to make it appear your site is insanely popular when it isn’t. If it were, you’d be spending a lot more on it. As it stands, you probably spend more on coffee over the span of two days than you do for your site per month, so let’s try to keep things in perspective here.

You are not helping yourself by pretending you know more than we do about the servers or connections or pretty much any other thing involved in this. Remember: you contacted us for help. If you know so much, why didn’t you fix it yourself, and leave us be to clear the firewall because someone else can’t connect the logic dots of going from “let me pound away, trying to log in over and over when it’s failing” to “I can’t access anything” and who then proceed to inquire as to whether the servers are down or not. Because the likelihood of them understanding things is probably right around the likelihood of you fixing your own stuff, instead of us ignoring everything beyond “I have this error” and fixing whatever it is that’s broken.

There’s a reason people burn out on tech support. That up there is part of it. Don’t do that.

Until next time, peeps: be well.