Why must people be so freaking rude? Let’s assume some things here: let’s assume you’ve been a client for quite some time, that you know how we operate, that every single issue you’ve ever raised has been addressed, and that we’ve gone outside the normal bounds of technical support to assist you. Let’s assume that I am up at 4AM because our monitoring has picked up some issue on your server, and that I go about trying to repair that problem instead of answering one of the five tickets you open, because I am not in a position to update those, and anyway, getting the problem solved is my highest priority. Do you a) say thanks and go away, problem solved; b) say thanks, ask for more details than those provided in the first ticket you opened after the problem was solved; or c) tell me it is “unacceptable” that you have to take the helpdesk’s autoresponse as an indicator that something is being done, despite the fact that you have been around for awhile and realize this means we have received the ticket and are likely already working on it before you even noticed there was a problem? If you answered (c), then you have managed to match the asinine retort we received, before we received a further retort that we were sarcastic and rude.
Good luck finding a host with proactive monitoring who will immediately bounce out at 4AM to fix your server, who owns their equipment rather than leasing it through some third party (meaning no waiting on relays of information, and so forth, cutting out the middle part of all that), and who will go outside the realm of what is normal technical support as we have done in the past, without charging you a dime for it.
Life is much, much too short to be dealing with people intent on being unhappy because Shit Happens. I am well aware – more aware than some others, at this point – that Shit does in fact Happen. You don’t see me being an ass to people around me because I’ve been affected by some random problem happening on a server.
Calzone for dinner, on the last of the pizza dough batch I made earlier this month. No mushrooms (Shit Happens!), but just as tasty with sauce, onions, pepperoni, mozzarella, and three year aged cheddar. It was probably larger than usual, and I ate almost the entire thing, which has now made me feel stuffed, but that’s nothing a good cappuccino can’t solve. Or at least help.
Made a double batch of dough earlier today, to tide me over until we’re in post-surgery and into recovery time around here. I hope so, anyway.